Return Policy
At KATZA, we strive for the highest quality in all our products. Should an item unfortunately not meet your expectations, you can make use of our return policy.
1. Return period and conditions (Consumers / Private individuals)
Consumers (private buyers) have the right to return or exchange standard combinations of table runners, placemats, bread baskets, aprons, and menu books within 30 days of purchase.
To be eligible for a return or exchange, the product must meet the following conditions:
- The item is completely unused and undamaged.
- The item is in its original, neat condition.
2. Exceptions: What cannot be returned?
In the following cases, return or exchange is not possible:
- Custom-made or personalized combinations: Products that have been specially composed or adapted for you are expressly excluded from the right of return. This applies to both private and business customers.
- B2B / Business purchases: This 30-day return policy applies exclusively to consumers. Business purchases (B2B) do not have a standard right of withdrawal or return, unless otherwise agreed upon in writing in advance.
3. Return costs
- [PLACEHOLDER: The costs for returning the goods are borne by the customer / KATZA provides a return label for a fee of € X.XX / Consumers pay the shipping costs for the return themselves].
4. Refund
Once we have received and checked your return shipment in good and unused condition, we will process the refund. The purchase amount will be refunded within 5 working days using the same payment method you used for the original purchase.