Our showroom is located in our office in Tongeren. You are always welcome by appointment.

Once your order has been processed and paid for, you will receive an order confirmation. The invoice will then be sent to you in a separate email. If you have not received the invoice or cannot find it, please feel free to contact us at info@pavelinni.com and we will send you the invoice.

At Pavelinni, we offer a two-year warranty on manufacturing defects. If a defect occurs within this period due to a fault in the manufacturing process, we will repair or replace the product. Please contact our customer service for assistance with warranty claims.

For deliveries within the BENELUX, free shipping applies to orders over €49. Orders below this amount have a shipping cost of €7.

For deliveries outside the BENELUX, free shipping applies to orders over €199. For orders under €199, a flat rate of €15 will be charged for shipping.

We ship within the European Union (EU). Switzerland and the United Kingdom are therefore not included.

Most orders can be collected by appointment at our office in Tongeren.

Immediately upon receipt, we kindly ask you to inspect your goods. If you notice any visible defects, such as deviations from the agreement, please report them to us in writing within 48 hours. Always check the packaging before signing for receipt with the parcel service. If the packaging is already damaged, it is better to refuse delivery and contact our customer service. Other defects must be reported to us in writing within 48 hours after they have been noticed, or could reasonably have been noticed, but no later than one month after delivery of the goods. To quickly resolve your issue, we ask you to report it to us in writing via email, including clear photos of the problem or damage, and include your order reference number.

Delivery times vary per product and are influenced by the quantity you order. You can find the estimated delivery time on the product page.

You have the right to return your purchase within 14 days of receipt. Please ensure that you keep the product and packaging in good condition. You may unpack and test the product as you would in a store.

Please note that custom-made, made-to-order, or personalized items cannot be returned as they are specially made for you. This applies, for example, to custom-made table linen.

Returns will be registered and processed by us within 14 days of receipt, although we naturally strive for faster processing.

After your return has been registered, we will refund the purchase amount to you within 2 to 4 business days. For the refund, we will use the same payment method you used when placing your order, to ensure a smooth and quick refund process.

If you wish to return a product, we are happy to make this process as simple as possible for you. You can request a return label from us, which allows you to send the product back to Pavelinni free of charge. The return costs are entirely at our expense, as we want you to be satisfied with your purchase and not have to incur additional costs if you decide to return something.

Simply contact us and ask for a return label. We will provide you with the label, so you can safely return the product without extra costs.

You can pay via Bancontact, Credit Card, PayPal or even via a regular bank transfer.